Patient Financial Representative

Central Ohio Urology Group • Columbus, OH

119d

About The Position

The role of the Patient Financial Representative is to provide customer financial support to all patients as well as interact as part of a team, consistently demonstrating respect and consideration to fellow staff members. Certain duties of the Patient Financial Representative may vary based upon business office need.

Requirements

• High School graduate or equivalent required.
• 2 years of medical financial experience.
• Minimum of one (1) year experience preferred.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Thorough knowledge in computer information systems, EMR, HER, Clearing House, and Microsoft office.

Responsibilities

• Completing all Good Faith Estimates for the ASC and Offices.
• Answering incoming calls and providing support to patients and internal customers.
• Pulls and works small balance report, unapplied report, patient credit balance report and collection report.
• Works with PCB or current bad debt vendor by pulling collections report and scrubbing report to provide collection report to move patients to bad debt.
• Works the unclaimed funds report and follows process to mail patients’ letters and send requests for unclaimed funds to be sent back to Medicaid.
• Works special projects as assigned by direct Supervisor or Director.
• Provides patients out of pocket costs for scheduled or unscheduled procedures.
• All other duties as assigned by leadership.

Benefits

• Comprehensive medical, dental and vision plans.
• HSA / FSA.
• 401(k) matching.
• Employee Assistance Program (EAP).

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 251-500 employees