Patient Financial Navigator - Cox Medical Center Branson

CoxHealth•Branson, MO

21h•Onsite

About The Position

The Patient Financial Navigator (PFN) assists patients and/or families in accessing a variety of financial resources by evaluating the financial situation of uninsured or under-insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity. The Patient Financial Navigator determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs or other assistance. The PFN answers questions of patients and family members regarding their insurance, verifying insurance coverage and eligibility, provides estimates of financial responsibility. The PFN liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospitals and acts as an advocate for the patient in resolving patient liability.

Requirements

High school diploma or equivalent
1-2 years customer service experience, preferably in healthcare or insurance industry
Excellent verbal and written communication skills
Must demonstrate the ability to utilize skills to inspire teamwork, quality, accountability, and ownership among the team
Able to work effectively independently and collaboratively with a team
Self-starter
Critical thinking skills required
Proficient in using computers and computer systems including Microsoft Word and Excel
Ability to multi-task and have attention to detail
Familiar with the insurance industry and collection process
Within 90 Days of hire, employee must obtain their Certified Application Counselor (CAC)

Nice To Haves

One year of advanced education or special training
Certified Healthcare Access Associate (CHAA) preferred

Responsibilities

Assists patients and/or families in accessing a variety of financial resources
Evaluates the financial situation of uninsured or under-insured patients in accordance with regulatory compliance while maintaining patient confidentiality and dignity
Determines eligibility for financial assistance or any available payer/assistance source and provides necessary assistance to enroll in available government programs or other assistance
Answers questions of patients and family members regarding their insurance, verifying insurance coverage and eligibility, provides estimates of financial responsibility
Liaisons with Patient Financial Services and the Care Management team to ensure maximum cash flow and reimbursement for the hospitals and acts as an advocate for the patient in resolving patient liability.