Patient Financial & Insurance Benefits Specialist
About The Position
Join the Front Line of Patient Financial Care at Ophthalmic Consultants of Boston 👁️ 💼 Patient Financial & Insurance Benefits Specialist Are you confident discussing insurance, skilled at navigating surgical authorizations, and passionate about helping patients understand their financial responsibility? We’re looking for a knowledgeable, patient-focused professional who thrives in a fast-paced environment and isn’t afraid of high call volumes or complex insurance scenarios. This isn’t just a billing role — it’s a critical position that ensures patients feel informed, prepared, and supported before their visit or surgery. You’ll serve as a key liaison between patients and insurance carriers, ensuring clarity, accuracy, and timely collections. At OCB, we believe financial clarity is part of outstanding patient care. You’ll join a collaborative team that values accuracy, professionalism, and compassion — all while making a real impact on the patient experience. If you’re ready to bring confidence, clarity, and expertise to a vital healthcare role, we’d love to meet you. Apply today and help patients see clearly — financially and clinically.
Requirements
- 3–5 years of experience in medical billing, insurance verification, or healthcare financial counseling
- Proven experience securing surgical prior authorizations
- Strong knowledge of surgical claims and insurance coverage policies
- Confidence in discussing out-of-pocket costs and collecting payments
- Ability to multitask and pivot quickly in a high-volume call center environment
- Exceptional attention to detail and organization
- Professional, empathetic communication skills for sensitive financial conversations
Responsibilities
- Verify and interpret deductibles, copays, coinsurance, and out-of-pocket maximums
- Secure prior authorizations for surgical and specialty procedures
- Confirm eligibility and surgical claim coverage directly with insurance carriers
- Provide accurate cost estimates for visits, procedures, and surgeries
- Clearly explain insurance benefits and projected out-of-pocket expenses
- Set confident, professional expectations regarding payment due at time of service
- Discuss outstanding balances and collect payments
- Assist patients with billing statements and claim questions
- Manage high volumes of insurance claims and daily inbound/outbound calls
- Accurately document benefit verifications and patient communications
- Support front desk and billing operations in a high-demand setting
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
