Patient Financial Counselor

About the position

Rocky Mountain Cancer Centers, Colorado's largest and most comprehensive provider of cancer care has an exciting opportunity for an experienced Patient Financial Counselor in Colorado Springs at our St Peregrine location. The position involves ensuring all insurance, demographic, and eligibility information is obtained and entered into the system accurately, performing insurance verification, and assisting patients with financial counseling and obtaining financial assistance. The role is crucial in providing the best care possible for cancer patients, emphasizing the importance of compassion and commitment in the healthcare field.

Responsibilities

• Ensures all insurance, demographic, and eligibility information is obtained and entered into the system in an accurate manner.
• Performs insurance verification process on all third party payers.
• Obtains initial and subsequent pre-authorization for services and surgeries.
• Re-verifies benefits and obtains authorization and/or referral after treatment plan has been discussed, prior to initiation of treatment.
• Utilizes the Summary of Patient Reimbursement and Liability form and obtains appropriate approvals as required.
• Performs financial counseling process on all patients prior to treatment, which includes patient financial obligations, billing practices and establishing payment arrangements.
• Documents financial counseling process and forwards to Billing Office.
• Assists patients in obtaining financial assistance (i.e. Medicaid, drug replacement), outside assistance (i.e. transportation or other community services), and all appropriate forms filled out.
• Collects co-pays, deductible and other out of pocket amounts at time of visit.
• Assists in maintaining manuals, logs and other required documentation as required.
• Demonstrates an understanding for patient confidentiality to protect the patient and the clinic/corporation.
• Follows policies and procedures to contribute to the efficiency of the front office.
• Covers for and assists with other front office functions as requested.

Requirements

• High School diploma or equivalent required.
• At least 3 years of office experience, medical office required.
• Excellent communication skills, written and verbal.
• Proficiency with computer systems a requirement.
• Experience working in a practice management system with insurance forms and appointment scheduling preferred.
• High level of organization, attention to detail and prioritizing required.

Nice-to-haves

• Proficiency in Microsoft Outlook, Word, and Excel.
• Comfortable communicating with medical professionals as an integral part of the care team.

Benefits

• Health, dental, and vision plans
• Wellness program
• Health savings account
• Flexible spending accounts
• 401(k) retirement plan
• Life insurance
• Short-term disability insurance
• Long-term disability insurance
• Employee Assistance Program
• PTO
• Holiday pay
• Tuition reimbursement
• Employee paid critical illness and accident insurance