Patient Financial Counselor

HCA Healthcare • San Antonio, TX

104d

About The Position

As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient's financial coverage. You will follow AIDET guidelines in all interactions with the patient, demonstrate excellent customer service, and work in conjunction with the Medicaid Eligibility Staff to visit all uninsured patients in-house. Your role will include providing estimates to patients and/or physicians as requested, generating insurance verification and precertification reports daily, and following up with case management and insurance verification departments as appropriate. You will assist patients with payment arrangements and coordinate with the Medicaid Eligibility Staff to assist patients with financial applications. Additionally, you will contact patient employers for verification of employment and premium status, escalate any concerns to the Patient Access Manager/Supervisor, and enter pertinent insurance information into the HIS system (i.e. Meditech). Maintaining a professional image and implementing excellent customer service to customers is essential, as well as completing financial analysis and collecting estimated patient liabilities.

Requirements

• High school diploma or GED preferred.
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Review the Financial Clearance Worklist daily and visit in-house patients.
• Collect estimated patient liability amounts.
• Explain all financial information and responsibilities to patients.
• Work closely with outside agencies to ensure patient's financial coverage.
• Follow AIDET guidelines in all interactions with the patient.
• Demonstrate excellent customer service.
• Visit all uninsured patients in-house in conjunction with the Medicaid Eligibility Staff.
• Provide estimates to patients and/or physicians as requested.
• Generate insurance verification and precertification reports daily.
• Follow up with case management and insurance verification departments as appropriate.
• Follow all guidelines set forth in the Cash Handling policy.
• Utilize eligibility systems, online websites, or phone calls to determine insurance benefits and precertification requirements.
• Assist patients with payment arrangements.
• Contact patient employers for verification of employment and premium status.
• Escalate any concerns to Patient Access Manager/Supervisor.
• Enter pertinent insurance information into the HIS system (i.e. Meditech).
• Enter appropriate notes for all patient encounters.
• Maintain a professional image and implement excellent customer service.
• Complete financial analysis and collect estimated patient liabilities.
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance.
• Identity theft protection.
• Legal counseling.
• Long-term care coverage.
• Moving assistance.
• Pet insurance.
• Free counseling services for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for child, elder, and pet care.
• Consumer discounts through Abenity.
• Education assistance (tuition, student loan, certification support).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave).
• Employee Health Assistance Fund offering free employee-only coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED