Patient Financial Counselor
About The Position
Position Purpose: As a Financial Counselor at Mercy Care Atlanta, you will manage financial risk by determining payor and securing all unscheduled patient accounts. Your role is vital in ensuring reimbursement for services rendered by verifying benefits, obtaining necessary authorizations, and maintaining database integrity. What You Will Do: Verify insurance benefits and secure authorization from third-party payers. Develop financial plans for uninsured patients, securing payment or establishing payment plans. Collaborate with Medicaid screening and qualify patients for financial assistance. Calculate deductibles, co-payments, and cost estimates. Collect patient payments or co-payments at the time of the visit. Resolve billing issues by interpreting patient bills. Document accurate patient income or insurance and collection information in EPIC practice management system. Ministry/Facility Information: Mercy Care Atlanta, a Federally Qualified Health Center (FQHC) and comprised of 300 plus colleagues, is a healthcare organization that provides a range of health services to underserved and vulnerable populations in the Atlanta, Georgia area. Our Commitment Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
Requirements
- High school diploma or equivalent; Associate's or Bachelor's Degree preferred.
- Minimum of two years of experience in financial counseling within a healthcare setting.
- Proficiency with computer systems, previous experience with EPIC EPM preferred.
- CPR certification required.
- Basic knowledge of third-party payer requirements and government programs.
- Strong communication, interpersonal, and customer service skills.
Nice To Haves
- CPAR certification is optional.
- Bilingual (Spanish proficiency in written and verbal communication preferred.
Responsibilities
- Verify insurance benefits and secure authorization from third-party payers.
- Develop financial plans for uninsured patients, securing payment or establishing payment plans.
- Collaborate with Medicaid screening and qualify patients for financial assistance.
- Calculate deductibles, co-payments, and cost estimates.
- Collect patient payments or co-payments at the time of the visit.
- Resolve billing issues by interpreting patient bills.
- Document accurate patient income or insurance and collection information in EPIC practice management system.
Benefits
- Day-1 Benefits (Low-cost medical, dental, and vision insurance plans).
- Opportunity to get paid daily - through DailyPay
- Paid holidays and generous Paid Time Off (PTO)
- Discounts with major vendors; AT&T, Verizon, Ford Motor Company, General Motors, Quicken Loans.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
