Patient Financial Counselor

LADD MEMORIAL HOSPITAL•Osceola, WI

36d

About The Position

The Patient Financial Counselor works with patients and guarantors to accept and collect payments; makes payment arrangements based on policies and procedures and the patient's ability to pay; provides financial assistance options for self-pay, assist patients with cost estimates, and to collaborate with payers to ensure patient financial coverage; explains financial information, determines prospective patients’ ability to pay, provides education on free health care and Medicaid; educates patients on their financial obligations to the facility, and follows up with patients and other parties to ensure accuracy and completeness of the information.

Requirements

High School Diploma or equivalent, required.
Knowledge of collections, collection laws, policies and procedures.
Understanding of healthcare billing and reimbursement practices.
Knowledge of patient registration and scheduling.
Knowledge of medical terminology and health insurance.
Strong verbal, written and interpersonal skills.
Problem-solving.
Taking initiative.
Developing and maintaining effective relationships with partners inside and outside the organization.
Examine documents for accuracy and completeness.
Demonstrate ability to deal diplomatically and calmly under stress.
Plan, organize and multitask.
Work independently and as part of a team.
Work cooperatively and respectfully with others.
Ability to handle confidential information with discretion.
Ability to listen to patients’ concerns and access resources to help them.

Nice To Haves

Experience in a clinic and/or hospital setting, preferred.
Experience in working with insurance posting, collections, and patient payments, preferred.
Customer service experience, preferred.

Responsibilities

Answers incoming phone calls to Patient Financial Services.
Assists patients and resolve billing issues.
Identifies and monitors delinquent accounts.
Obtains payment for all charges by following up with patient using various methods of communication.
Sets up payment plans with patients.
Forwards non-responsive accounts to collections.
Remains up-to-date and knowledgeable about collections and insurance information through seminars and insurance bulletins or websites.
Monitors age of accounts.
Obtains payment for all charges by making phone calls and sending letters or statements.
Maintains accurate records.
Completes estate filing and follows up on bankruptcy.
Reviews, reconciles, investigates and resolves account discrepancies.
Determines refunds if applicable.