PATIENT FINANCIAL COUNSELOR - HOSPITAL

Trinity Health Corporation•Waterbury, CT

49d•Onsite

About The Position

Position Purpose Financial advocate for the patient and a liaison between Revenue Site Operations (RSO) and Patient Financial Services (PFS). Determines liability on patient accounts and works with patients or their representatives to provide financial assistance or secure payment. What you will do Counsel patient on cost of treatment, insurance benefits, resources for payment and financial assistance Secure and document payment arrangements Assist patients in financing, payment plans, financial assistance and all financial options through the organization Audit bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs Work closely with RSO and division leadership to improve collections

Requirements

High school diploma or GED.
Minimum two (2) to three (3) years experience working in Patient Access or Patient Accounting for hospital registration and / or hospital reimbursement services
Obtain National certification in HFMA CRCR and/or NAHAM CHAA required within one (1) year of hire.
Understanding of basic billing and coding.

Nice To Haves

Epic experience
Knowledge of federal or state government agencies including but not limited to Medicare, Medicaid, VA or Charity Care programs, or patient management and healthcare accounts receivable within the healthcare revenue cycle

Responsibilities

Counsel patient on cost of treatment, insurance benefits, resources for payment and financial assistance
Secure and document payment arrangements
Assist patients in financing, payment plans, financial assistance and all financial options through the organization
Audit bills for accuracy & edits for front-end inaccuracies to increase collections and decrease write-offs
Work closely with RSO and division leadership to improve collections