Patient Financial Counselor

Providence • Seattle, WA

7d • Onsite

About The Position

This role is located on the Swedish Ballard campus Identifies and coordinates all aspects of financial obligations for private pay patients. Including, but not limited to, patient relations, physician liaison regarding financial liabilities, deposit estimates and collection. Assures that customer needs and/or complaints related to financial services are responded to and documented in a timely and professional manner and in a way that supports organizational goals, system improvements and recovery strategies throughout the organization. Makes financial arrangements and secures payment for services rendered. Protects reimbursement for services by assisting patients with payment plans and options. Interviews patients and/or families to determine funding sources. Applies financial and collection policies. Assures that customer needs and/or complaints related to hospital care or financial services are responded to and documented in a timely and professional manner and in a way that supports organizational goals, system improvements and recovery strategies throughout the organization. Providence Swedish caregivers are not simply valued – they’re invaluable. Join our team at Swedish Shared Services and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

Requirements

• Associate's Degree --or-- Additional experience may be substituted for no degree
• 3 years of experience in patient financial services or medical billing in a hospital business office or five years of experience without degree

Responsibilities

• Identifies and coordinates all aspects of financial obligations for private pay patients.
• Patient relations
• Physician liaison regarding financial liabilities, deposit estimates and collection.
• Assures that customer needs and/or complaints related to financial services are responded to and documented in a timely and professional manner and in a way that supports organizational goals, system improvements and recovery strategies throughout the organization.
• Makes financial arrangements and secures payment for services rendered.
• Protects reimbursement for services by assisting patients with payment plans and options.
• Interviews patients and/or families to determine funding sources.
• Applies financial and collection policies.
• Assures that customer needs and/or complaints related to hospital care or financial services are responded to and documented in a timely and professional manner and in a way that supports organizational goals, system improvements and recovery strategies throughout the organization.

Benefits

• Our best-in-class benefits are uniquely designed to support you and your family in staying well, growing professionally and achieving financial security.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees