Patient Financial Counselor

HCA•Hermitage, TN

67d•Onsite

About The Position

As a Financial Counselor, you will be responsible for reviewing the Financial Clearance Worklist daily and visiting in-house patients; collecting estimated patient liability amounts; explaining all financial information, responsibilities and working closely with outside agencies to ensure patient's financial coverage. What you will do in this role: Follow AIDET guidelines in all interactions with the patient Demonstrates excellent customer service In conjunction with the Medicaid Eligibility Staff visit all uninsured patients in-house Provide estimates to patients and/or physicians as requested Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate Follows all guidelines set forth in the Cash Handling policy. Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies. Escalates any concerns as needed to Patient Access Manager/Supervisor Enter pertinent insurance information into the HIS system (i.e. Meditech) Enters appropriate notes for all patient encounters Maintain professional image and implement excellent customer service to customers Complete financial analysis and collect estimated patient liabilities Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

Requirements

High school diploma or GED preferred
1 year of related experience required.
Proficiency in Microsoft Office applications.

Responsibilities

Reviewing the Financial Clearance Worklist daily
Visiting in-house patients
Collecting estimated patient liability amounts
Explaining all financial information
Working closely with outside agencies to ensure patient's financial coverage
Follow AIDET guidelines in all interactions with the patient
Demonstrates excellent customer service
Visit all uninsured patients in-house
Provide estimates to patients and/or physicians as requested
Generate insurance verification and precertification reports daily and follow up with case management and insurance verification departments as appropriate
Follows all guidelines set forth in the Cash Handling policy.
Utilizes eligibility systems, on-line websites or phone calls to determine insurance benefits and precertification requirements
Assist patients with payment arrangements and in co-ordination with the Medicaid Eligibility Staff assists patient with financial applications
Contact patient employer, if necessary, for verification of employment, premium status, babies being added to policies.
Escalates any concerns as needed to Patient Access Manager/Supervisor
Enter pertinent insurance information into the HIS system (i.e. Meditech)
Enters appropriate notes for all patient encounters
Maintain professional image and implement excellent customer service to customers
Complete financial analysis and collect estimated patient liabilities
Follow up with patients for necessary signatures if they were incomplete at time of hospitalization

Benefits

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.