PAIN & SPINE - PATIENT FINANCIAL COUNSELOR
About The Position
Mountain View Hospital is seeking a Patient Financial Counselor to join their team. This role involves working with medical accounts prior to procedures or pain management appointments, collaborating with the business office to gather patient information, and contacting insurance providers to review benefits and calculate patient estimates. The counselor will educate patients on treatment costs and work with billing and clinic staff to ensure financial clarity. Mountain View Hospital and its 29 affiliate clinics are dedicated to delivering compassionate, cutting-edge care across the Snake River Valley, offering a wide range of medical services from wound care to robotic surgery. The hospital emphasizes a mission-driven, people-centric, and supportive work environment.
Requirements
- High school degree or equivalent GED.
- Strong computer skills.
- Knowledge of health insurance.
- Strong communication skills.
- Good phone etiquette.
- Ability to calculate figures and amounts such as discounts, interest, proportions and percentages.
- Ability to apply concept of basic algebra and geometry.
- Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
- Ability to understand and fix mistakes in patient charts to ensure correct billing.
- Ability to work well with others.
Nice To Haves
- AA or equivalent from two year college or technical school would be helpful.
Responsibilities
- Establishes rapport with business office patient financial to facilitate financial status prior to services.
- Reviews schedule for all locations and providers and enters copay/coinsurance due.
- Calls patients before visits to establish patient financial responsibility.
- Calls patients to discuss all aspects of their upcoming bill/benefits.
- Contacts private pay patients scheduled for procedure prior to admission, to find out payer source, call procedure center to cancel appointment if patient has no ability to pay or post-pones procedure until resources can be found.
- Verifies demographic information and payment source for each procedure/visit.
- Handles write up of ABN’s and send to appropriate personal.
- Works with reception from all clinics to coordinate information and email/call business office patient financial to coordinate patient payments.
- Obtains a commitment as to a schedule of payment.
- Works directly with reception from all offices to assist in insurance questions, and any other billing related questions.
- Handles referrals from admissions if there is a problem with insurance.
Benefits
- Medical, Dental and Vision Insurance
- Paid Time Off (vacation, holidays and sick days) and Medical Paid Time Off
- Retirement Plans (401K with up to 6% match)
- Earned Quarterly Bonus Program
- Education Reimbursement Program
- Discount for medically necessary procedures performed at Mountain View Hospital and Idaho Falls Community Hospital
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
101-250 employees
