Patient Financial Counselor

Johns Hopkins Medicine•Baltimore, MD

53d•$19 - $31

About The Position

Reporting to the Supervisor, Financial Counseling Shared Services, this position effectively captures patient liabilities while providing financial counseling to patients/guarantors, who require assistance in seeking and applying for healthcare funding (e.g., Charity Care, or other local/governmental assistance programs) and/or require assistance in reviewing and establishing payment options prior-to-service, at time-of-service, and/or post-service. Determines the financial status of the patient during the financial counseling process and coordinates benefit authorization and management. Ensures compliance and exceptional customer service when working with patients/guarantors. Contributes to the success of a high-performing shared services organization by helping to drive the long-term Johns Hopkins Medicine Shared Services vision. Helps foster an environment in which continuous improvement in business processes and services is welcomed and recognized.

Requirements

Requires High School Diploma or equivalent.
Certified Application Counselor (CAC) certification within 6 - 12 months
Minimum of two years' experience in hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities.
Completion of regulatory/mandatory certifications and skills validation competencies preferred
Knowledge of insurance and governmental programs, regulations, and application processes (e.g., Medicare, etc.), managed care contracts and coordination of benefits is required
Knowledge of medical and insurance terminology as well as an understanding of healthcare insurance is required
General knowledge of patient access financial counseling functions in acute and non-acute settings preferred
Working knowledge of applicable Federal, State, and local laws and regulations desired
Basic computer knowledge
Basic math skills
Requires ability to understand, interpret, evaluate, and resolve complex issues
Intermediate in Microsoft Office
Excellent time management skills and the ability to manage frequent in-person and/or phone patient contacts while effectively maintaining and documenting data in the patient record
Excellent verbal and written communication and active listening skills. Bilingual preferred.
Interpersonal skills necessary in dealing with internal and external customers; must develop positive relationships with clinical staff to maximize the benefit and effectiveness of the financial counseling function
Accuracy and attentiveness to detail required
Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Johns Hopkins Medicine
Ability to closely follow policies and procedures set by Financial Counseling Shared Services
Must be able to set and organize own work priorities, and adapt to change
Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles
Ability to meet or exceed targeted customer service, productivity, and quality standards
Requires the ability to work with and maintain confidential information