Patient Financial Counselor - Heartland Hematology and Oncology (Kearney)

Nebraska Medicine • Kearney, NE

8d • Hybrid

About The Position

Serious Medicine is what we do. Being extraordinary is who we are. Every colleague plays a key role in upholding this promise to our patients and their families. Shift: First Shift (United States of America) Shift Details: M-F 7am - 3:30pm Why Work at Nebraska Medicine? Together. Extraordinary. Join a team that values your skills, delivering exceptional care through collaboration. Leading Health Network Work with the region’s top academic health network, partnering with UNMC to transform lives through education, research, and patient care. Dignity and Respect: We value all backgrounds and experiences, reflecting the communities we serve. Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs. Enjoy support for your personal growth within the organization, from those just starting their healthcare careers to those who are years down the path. Be part of something extraordinary at Nebraska Medicine! Serves as a financial steward for the patient and the organization. Primary focus is hospital clinics and designated outpatient areas. Screens accounts, takes referrals, identifies patient financial needs and assists patients with requirements to meet their financial obligations to the organization. Verify insurance eligibility and benefit information, collect co-payments and facilitate identification of available coverage (to include: Medicaid, Marketplace and/or disability application) and/or financial application process. Complete cost estimates, set up payment arrangements and follow guidelines associated with pre-payment process. Provide expertise in routine third party reimbursement. Responds to insurance and patient inquiries, whether verbal or written. Will require 3 days in Office / 2 days optional remote site dependent.

Requirements

• Minimum of three years healthcare and/or insurance/third party reimbursement or three years of administrative customer service experience required.
• High school education or equivalent required.
• Associate’s degree in business administration, healthcare or related field OR equivalent combination of education/experience combined (one year of education equals one year of experience required).
• Knowledge of hospital and/or professional revenue cycle processes required.
• Ability to work with diverse customer base through effective verbal and written communication required.
• Multi-tasking and problem-solving abilities required.
• Knowledge of computer-based programs including Microsoft Word and Excel required.
• Strong verbal and written communication skills required.
• Strong organizational skills with aptitude for detail-oriented work required.
• Ability to type a minimum of 45 words per minute with 95% accuracy required.

Nice To Haves

• Prior experience with both hospital and physician revenue cycle with billing and Epic systems preferred.
• Certification through hospital or professional revenue cycle organization preferred.
• Membership in hospital or professional revenue cycle organization preferred.

Responsibilities

• Serves as a financial steward for the patient and the organization.
• Screens accounts, takes referrals, identifies patient financial needs and assists patients with requirements to meet their financial obligations to the organization.
• Verify insurance eligibility and benefit information, collect co-payments and facilitate identification of available coverage (to include: Medicaid, Marketplace and/or disability application) and/or financial application process.
• Complete cost estimates, set up payment arrangements and follow guidelines associated with pre-payment process.
• Provide expertise in routine third party reimbursement.
• Responds to insurance and patient inquiries, whether verbal or written.

Benefits

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree