Patient Financial Counselor

Saint Francis Health System • Indianapolis, IN

6d • Onsite

About The Position

The Patient Financial Counselor ensures timely financial counseling of all patients creating a positive impression and maintaining good customer principles for each patient, family member, visitor or staff. Responsibilities are carried out in a manner that promotes the team concept and reflects the goals, values, mission and philosophy of Saint Francis Health System.

Requirements

• High School Diploma or GED.
• 1 - 2 years of related experience.
• Working knowledge of Microsoft Word, Excel and Access as might be used in the preparation of correspondence and reports.
• Effective interpersonal, written and oral communication skills.
• Must have ability to demonstrate respect, courtesy and empathy to all individuals and maintain a positive work relationship with all and contributes to the team environment.
• Working knowledge of government and third party payers.
• Demonstrate competencies in registration, billing and federal payer programs.
• Demonstrate excellent financial, analytical, negotiation and decision-making skills.
• Working knowledge of community resources related to financial resources.
• Ability to integrate the analysis of data to discover facts or develop knowledge, concepts or interpretations.
• Ability to organize and prioritize work in an effective and efficient manner.

Nice To Haves

• Associate's Degree in healthcare related field preferred.

Responsibilities

• Interviews/counsels patients either by telephone, in-house or as they walk-in and reviews all demographic and financial data necessary in an effort to secure payment for services provided.
• Assists patients in determining if they may qualify for programs like T19, Victims of Crime Benefits and Charity Care.
• Verifies insurance and other benefits with patient, patient’s employer, insurance company or other agencies.
• Obtains authorizations when necessary and gets appropriate forms completed for the patient’s visit (ex. Accident forms, MSP forms).
• Provides price quotes as needed, determines patient’s liability and negotiates payment of the liability.
• Sets up payment arrangements and collects deposits, co-payments or deductibles in accordance with the SFHS collection policy.
• Complies with departmental and hospital policies and procedures, safety, environmental and infection control standards, confidentiality and all laws to which hospital is subject.
• Assists patient with billing problems in conjunction with the Patient Accounting Department.
• Acts as a resource within the hospital for patient complaints or problems, either by responding directly or referring the problem to an appropriate source for solution.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees