Patient Financial Counselor

McKesson • The Woodlands, TX

132d • $20 - $33 • Hybrid

About The Position

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. Patient Financial Counselor will be responsible for maintaining effective communication between patients, infusion site nurses, financial assistance programs, practice organizations, and other departments as needed. Must have excellent written and verbal communication skills, advanced computer literacy, ability to perform basic mathematical calculations and the ability to multi-task in a fast-paced work environment. Will be responsible for researching and securing available financial assistance programs to assist patients in reducing infusion therapy costs. Additionally, will work closely with patients to ensure understanding of medical insurance benefits, collecting patient financial responsibility and provide financial counseling as needed.

Requirements

• Typically requires 3+ years of related experience.
• High school Diploma.
• 1+ years relevant experience in Healthcare required.
• Experience with patient advocacy, pharmacy or patient assistance programs.
• Must have strong understanding of confidentiality of patient records and HIPAA compliance.
• Must demonstrate an understanding of reimbursement practices including government programs (Medicare, Medicaid), commercial programs, and how these payers coordinate benefits.
• Excellent personal computing skills and a working knowledge of MS Office software.

Nice To Haves

• Knowledge of Medicaid, 3rd party insurance and other external foundations or funding programs for reimbursements a plus.
• Adhere to McKesson ICARE standards in all interactions.

Responsibilities

• Provides best in class customer service by phone, email and in person.
• Returns messages and handles outbound calls to collect on self-pay accounts.
• Maintains a high level of customer satisfaction by providing appropriate/applicable levels of competency and professionalism to ensure solutions are provided timely, accurately, and efficiently.
• Maintain knowledge of each financial assistance program and their current qualifying guidelines and criteria.
• Be able to communicate these requirements effectively to patients.
• Screen patients for eligibility and assists in applying for pharmaceutical or charitable drug assistance.
• Identify and secure patient funding through various financial assistance programs, foundations, and payment plan options.
• Ability to thoroughly explain medical insurance benefits to patients as it relates to their estimated financial responsibility for infusion therapy services.
• Manage work queue to department standards for productivity and quality.
• Performs follow up activities on all accounts to ensure prompt payment.
• Negotiates payment plans on Patient Balance accounts utilizing established policies.
• Communicate daily with professional medical personnel (doctors, nurses, pharmacy staff, patient advocates) to carry out program operations.
• Respond quickly to issues or concerns from customers and patients.
• Maintain PHI and HIPAA compliance.
• Performs other job-related duties as assigned by Management.

Benefits

• Competitive compensation package.
• Annual bonus or long-term incentive opportunities may be offered.

What This Job Offers

• Job Type: Full-time
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: High school or GED