Patient Financial Counselor

HCA Healthcare • Ocala, FL

110d

About The Position

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized. We are seeking a Patient Financial Counselor for our team to ensure that we continue to provide all patients with high quality, efficient care. Did you get into our industry for these reasons? We are an amazing team that works hard to support each other and are seeking a phenomenal addition like you who feels patient care is as meaningful as we do.

Requirements

• High school diploma or GED preferred.
• 1 year of related experience required.
• Proficiency in Microsoft Office applications.

Responsibilities

• Review the Financial Clearance Worklist daily and visit in-house patients.
• Collect estimated patient liability amounts.
• Explain all financial information and responsibilities to patients.
• Work closely with outside agencies to ensure patient's financial coverage.
• Follow AIDET guidelines in all interactions with the patient.
• In conjunction with the Medicaid Eligibility Staff, visit all uninsured patients in-house.
• Provide estimates to patients and/or physicians as requested.
• Generate insurance verification and precertification reports daily.
• Follow up with case management and insurance verification departments as appropriate.
• Follow all guidelines set forth in the Cash Handling policy.
• Utilize eligibility systems, online websites, or phone calls to determine insurance benefits and precertification requirements.
• Assist patients with payment arrangements and coordinate with the Medicaid Eligibility Staff to assist patients with financial applications.
• Contact patient employers for verification of employment and premium status.
• Escalate any concerns as needed to Patient Access Manager/Supervisor.
• Enter pertinent insurance information into the HIS system (i.e. Meditech).
• Enter appropriate notes for all patient encounters.
• Maintain a professional image and implement excellent customer service.
• Complete financial analysis and collect estimated patient liabilities.
• Follow up with patients for necessary signatures if they were incomplete at time of hospitalization.

Benefits

• Comprehensive medical coverage with low copay options.
• Dental and vision benefits.
• Life and disability coverage.
• Flexible spending accounts.
• Supplemental health protection plans.
• Auto and home insurance.
• Identity theft protection.
• Legal counseling.
• Long-term care coverage.
• Moving assistance.
• Pet insurance.
• Free counseling services for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay.
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family building benefits.
• Referral services for child, elder, and pet care.
• Consumer discounts through Abenity.
• Education assistance including tuition and student loan support.
• Colleague recognition program.
• Time Away From Work Program including paid time off and paid family leave.
• Employee Health Assistance Fund offering free employee-only coverage.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED