PATIENT FINANCIAL COUNSELOR-HRLY, MENOMONEE FALLS HOSPITAL

Froedtert & The Medical College of Wisconsin • Menomonee Falls, WI

98d

About The Position

To assess patient financial needs, assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities. Financial Counselors at Froedtert Health play a vital role in helping patients understand and manage the financial aspects of their healthcare. They work closely with patients to: Assess eligibility and assist with applications for BadgerCare, Medicaid, Marketplace plans, and Froedtert's Financial Assistance Program Provide cost estimates and prepayment information for upcoming services Meet with patients in various settings—bedside, in-office, or by phone—to address billing questions Serve as a liaison between patients, the preauthorization team, and clinical departments to ensure seamless communication and support.

Requirements

• A minimum of 1 year of experience in healthcare/revenue cycle functions, case management, or social work.
• Experience using Microsoft Word, Excel, and other software programs.
• Experience using Epic in a healthcare environment is preferred.
• High School diploma or equivalent is required.

Nice To Haves

• Bachelor's degree in social work, case management, healthcare administration, business administration, or other related field.
• State of Wisconsin and Federal Certified Application Counselor Designation.
• Current Licensed Health Insurance Agent.

Responsibilities

• Assess patient financial needs and assist with collecting deposits.
• Screen patients and assist with applications for governmental programs and financial assistance.
• Provide cost estimates and prepayment information for upcoming services.
• Meet with patients in various settings to address billing questions.
• Serve as a liaison between patients and clinical departments.

Benefits

• Paid time off
• Career Pathways & Career Tuition Assistance
• CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance
• Short & Long Term Disability
• Free Workplace Clinics
• Employee Assistance Programs
• Adoption Assistance
• Healthy Contributions
• Care@Work
• Moving Assistance
• Discounts on gym memberships, travel and other work life benefits

What This Job Offers

• Job Type: Full-time
• Industry: Ambulatory Health Care Services
• Education Level: High school or GED