PATIENT FINANCIAL COUNSELOR-HRLY, FROEDTERT HOSPITAL

Froedtert Memorial Lutheran Hospital • Milwaukee, WI

97d

About The Position

To assess patient financial needs, assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy in a professional and courteous manner. To screen patients and assist with applications for applicable governmental programs, the health insurance exchange, and/or the Froedtert Health financial assistance program. To stress customer service and positive interpersonal relations while working closely with Admitting/Registration, Preauthorization, Care Management, appropriate department personnel in Patient Financial Services and MCW Clinical Practice Services in addressing financial responsibilities.

Requirements

• A minimum of 1 year of experience in healthcare/revenue cycle functions, case management, or social work.
• Experience using Microsoft Word, Excel, and other software programs.
• Experience using Epic in a healthcare environment.
• Experience in social work or case management.

Nice To Haves

• Bachelor's degree in social work, case management, healthcare administration, business administration, or other related field.
• State of Wisconsin and Federal Certified Application Counselor Designation.
• Current Licensed Health Insurance Agent.

Responsibilities

• Assess patient financial needs.
• Assist patients and collect deposits according to the Froedtert Hospital Billing and Collection Policy.
• Screen patients and assist with applications for governmental programs and health insurance exchange.
• Assist with the Froedtert Health financial assistance program.
• Promote customer service and positive interpersonal relations.
• Collaborate with Admitting/Registration, Preauthorization, Care Management, and Patient Financial Services.

Benefits

• Paid time off
• Growth opportunity - Career Pathways & Career Tuition Assistance, CEU opportunities
• Academic Partnership with the Medical College of Wisconsin
• Referral bonuses
• Retirement plan - 403b
• Medical, Dental, Vision, Life Insurance, Short & Long Term Disability, Free Workplace Clinics
• Employee Assistance Programs
• Adoption Assistance
• Healthy Contributions
• Care@Work
• Moving Assistance
• Discounts on gym memberships, travel and other work life benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees