Patient Financial Counselor (Full-time)

Billings Clinic • Billings, MT

115d • $17 - $21

About The Position

The Patient Financial Representative (PFR) is the main financial contact for patients with self pay balances and/or without adequate financial resources. The PFR looks after the financial interests of the organization by securing sponsorship for patients unable to pay and collecting from patients able to pay. The PFR interacts with patients prior to service through financial counseling at the time of pre-registration and pre-certification, at the time of service through bedside financial counseling, point of service collections, and after service collections through tracking of Medicaid, SSI, SSDI, MCP, VA, Crime Victims, CHIP, liens, estates, financial assistance applications, bank loan program, and telephone collections.

Requirements

• High School or GED.
• Patient accounts or health care related collection experience, preferred.
• Basic typing at 45 WPM with accuracy.

Nice To Haves

• Experience in financial counseling or related fields.

Responsibilities

• Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations.
• Performs financial counseling for self pay, MVA, and commercial insurance patients with deductibles greater than established guidelines.
• Completes daily follow-up on outstanding self-pay balances.
• Coordinates financial counseling efforts with entities of Billings Clinic and other community health care providers.
• Accepts over the counter cash, check, credit/debit card payments, and finalizes bank loan paperwork with patients.
• Evaluates self-pay account balances for transfer to bad debt and assignment to outside collection agencies.
• Utilizes performance improvement principles to assess and improve quality.
• Identifies needs and sets goals for own growth and development.

Benefits

• Medical, Dental, Vision insurance.
• 403(b) Retirement Plan with employer matching.
• Defined Contribution Pension Plan.
• Paid Time Off.
• Employee wellness program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED