Patient Financial Counseling Representative

UMC Health System•Lubbock, TX

36d

About The Position

This position is responsible for assisting and the follow up of patients that are seeking financial health care assistance through the various funding programs. Conduct face to face or phone interviews with patients to make eligibility determination and advice of potential eligibility status. Serve as direct contact / referral agent to proper counselor or agency for potential funding. This job requires interaction with admission staff, physicians, nurses, administration and various other departments and agencies. Documentation in various areas of hospital systems is required. This position is responsible for a work list that requires daily follow-up and completion. Typically required to do the following: Financially screen patients and educate on historical visit balances, payments and budget plans. Request and post deposits in hospital system and keep batches and cash drawer balanced at all times. Set-up pre-admit visits in hospital system and look up charges for various procedures.

Requirements

High school graduate or equivalent
Minimum of one year business office atmosphere with customer service experience and preferably county, state and federal health care program knowledge.
Must be able to conduct timely, impartial and accurate interviews.
Timely and accurate documentation including data entry into hospital systems.
Must develop and maintain knowledge of hospital office practices and procedures.
Must be able to interpret program policies and regulations accurately and implement them accordingly.
Possesses ability to work with hospital-based computer system.