Patient Financial Coordinator, Miami Cancer Institute, FT, 10:30A-7P

Baptist Health South Florida • Miami, FL

28d

About The Position

The incumbent will help patients understand their financial responsibility by providing access to a variety of financial resources, via telephone, in-person, or bedside. Evaluates the financial situation of uninsured or underinsured cases and determines eligibility for financial assistance or payment options. Negotiates/collects deposits from insured patients (copayments, deductibles, and co-insurance), securing maximum patient reimbursement, and updating accounts accordingly. This incumbent will be responsible for meeting individual/departmental collection goals. Acts as a liaison between patients, their insurance company, and departments rendering service to maximize communication and productivity.

Requirements

• High School Diploma is required.
• A minimum of 2 years collection experience.
• Complete and successfully pass the Patient Access training course.
• Ability to multitask and work under pressure while still meeting stringent deadlines and maintaining focus on department goals.
• Math and analytical skills.
• Detail oriented, organized, team player, compassionate, excellent customer service and interpersonal communication skills (verbal and written).
• Knowledge of regulatory guidelines to include, but not limited to, HIPAA, AHCA, EMTALA. and Medicare coverage structure, including medical necessity compliance guidelines.
• Experience with computer applications (e.g. Microsoft Office, knowledge of EMR applications, etc.) and accurate typing skills.

Nice To Haves

• Associates Degree.
• CHAA Certification.
• Knowledge and understanding of medical and insurance terminology, insurance contracts, authorizations/pre-certifications, ICD-10, and CPT codes.
• Knowledge of components of the UB-04 form.
• Bilingual English, Spanish/Creole preferred.

Responsibilities

• Helping patients understand their financial responsibility.
• Providing access to a variety of financial resources, via telephone, in-person, or bedside.
• Evaluating the financial situation of uninsured or underinsured cases and determines eligibility for financial assistance or payment options.
• Negotiating/collecting deposits from insured patients (copayments, deductibles, and co-insurance), securing maximum patient reimbursement, and updating accounts accordingly.
• Meeting individual/departmental collection goals.
• Acting as a liaison between patients, their insurance company, and departments rendering service to maximize communication and productivity.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees