Patient Financial Coordinator
About The Position
SynergenX (including Low T Center and HerKare) is a nationally recognized healthcare organization focused on hormone therapy, weight loss, and preventative wellness. We are committed to delivering a “White Glove” patient experience through compassionate care, operational excellence, and continuous improvement. The Patient Financial Coordinator is an entry-level, patient-facing role responsible for proactively contacting new patients prior to their appointments to explain financial expectations, insurance coverage basics, and available payment options. This role plays a critical part in ensuring financial transparency, patient preparedness, and a positive overall experience before the patient even walks into the clinic.
Requirements
- High school diploma or equivalent required
- Strong communication skills (phone + written)
- Customer service mindset with professionalism and empathy
- Basic computer skills (Outlook, Excel, Teams, etc.)
- Highly organized with strong attention to detail
- Ability to multitask in a fast-paced environment
- Willingness to learn healthcare insurance basics (we will train)
- Reliable, accountable, and team-oriented
Nice To Haves
- Experience in healthcare, call center, front desk, or billing
- Exposure to insurance concepts or patient financial discussions
Responsibilities
- Contact new patients daily to review pricing and financial expectations prior to appointments
- Explain insurance basics (copays, deductibles, coinsurance) in a clear, simple way
- Review self-pay and alternative pricing options
- Help patients select the best financial option for their situation
- Accurately document patient selections in internal systems
- Respond to clinic and billing team inquiries in a timely, professional manner
- Escalate complex insurance or billing questions when needed
- Deliver a high-touch, professional patient experience on every interaction
Benefits
- Entry-level opportunity with growth potential
- Structured training and development
- Fast-growing healthcare organization
- Make a direct impact on patient experience
- Full benefits package
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
