Patient Financial Coordinator - Waltham/Stoneham Coverage

IVI America•Waltham, MA

25d

About The Position

Boston IVF | IVIRMA is seeking a full-time Patient Financial Coordinator to join our growing team in our Financial Coordinator Team department out of Waltham, MA with coverage needed at our Stoneham, MA location as well. You will be responsible for all aspects of a patients’ financial account including explaining financial information, determining insurance coverage, and educating the patients on their financial options. You will also follow up with patients and other parties to ensure accuracy and completeness of information.

Requirements

Associates degree or higher - required
Microsoft Office: Word, Excel and Outlook - required
Excellent interpersonal, listening and communications skills, including ability to communicate accurately and concisely with a sense of urgency
Ability to multitask
Aptitude to work independently and demonstrate good judgment
Ability to work in a stressful environment while remaining persistent in overcoming obstacles

Nice To Haves

Electronic Healthcare Records (EMR) experience – preferred

Responsibilities

Conduct patient consultations to review patient obligations, answer questions related to financial policies and requirements while setting clear expectations of payment protocol
Document patient insurance benefits and update documentation in patient progress notes using Intergy (Billing system) and Artemis (EMR)
Works closely with the clinical team.
Furnishing patients with estimates related to upcoming treatment.
Collecting estimated liabilities from patients and applying payments to patient accounts. Ability to allocate payments appropriately after clearance and throughout patient’s treatment plan
Demonstrate the ability to make logical and reasonable decisions regarding patient accounts to ensure quality performance and efficiency
Ability to work and review patient accounts quickly regarding outstanding patient balances including following up with other finance teams on outstanding claims, patient insurance, patient correspondence and all other activities that lead to the success of clearing patient balances
Respond to patient calls/correspondence regarding billing questions, financial policies, claims submission, etc.
Ensures that every patient has the proper referrals or authorizations for all treatment
Other duties as assigned