Patient Financial Coordinator - BioPlus Specialty Pharmacy

Elevance Health • Lake Mary, FL

2d • Hybrid

About The Position

Patient Financial Coordinator – BioPlus Specialty Pharmacy Location: Candidates that reside near Lake Mary, Florida are preferred. Hybrid: This role requires associates to be in-office 1 - 2 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Shift: 11:30am-8:00pm; Monday - Friday BioPlus Specialty Pharmacy is a proud member of the Elevance Health family of companies. BioPlus offer consumers and providers an unparalleled level of service that’s easy and focused on whole health. Through our distinct clinical expertise, digital capabilities, and broad access to specialty medications across a wide range of conditions, we deliver an elevated experience, affordability, and personalized support throughout the consumer’s treatment journey. The Patient Financial Coordinator – BioPlus Specialty Pharmacy is responsible for processing and coordinating financial assistance. How you will make an impact: Makes inbound calls, makes outbound calls, and assists in scheduling the patient orders. Understands a patient's financial need and assists with coordinating and enrolling in a Pharmaceutical Manufacturer and/or foundation assistance programs. Communicates and collaborates with patients, physicians and payors providing them with the necessary information and supporting financial documents. Keeps appropriate parties abreast of the patients' financial request. Documents and communicates the patient's medical record and financial assistance information. Acts as a liaison between the billing and collection departments to assist in resolving financial assistance matters. Stays updated with Federal, State, and contractual regulations regarding copay assistance and manufacturer programs. Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers. Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts. Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary. Performs other duties as assigned.

Requirements

• High School diploma or equivalent and a minimum of 3 years of healthcare experience with verification of financials; or any combination of education and experience, which would provide an equivalent background.

Nice To Haves

• Call center experience.
• Specialty pharmacy experience
• Ability to multitask between calls and documenting information simultaneously

Responsibilities

• Makes inbound calls, makes outbound calls, and assists in scheduling the patient orders.
• Understands a patient's financial need and assists with coordinating and enrolling in a Pharmaceutical Manufacturer and/or foundation assistance programs.
• Communicates and collaborates with patients, physicians and payors providing them with the necessary information and supporting financial documents.
• Keeps appropriate parties abreast of the patients' financial request.
• Documents and communicates the patient's medical record and financial assistance information.
• Acts as a liaison between the billing and collection departments to assist in resolving financial assistance matters.
• Stays updated with Federal, State, and contractual regulations regarding copay assistance and manufacturer programs.
• Associates in this role are expected to have the ability to multi-task, including handling calls, texts, facsimiles, and electronic queues, while simultaneously taking notes and speaking to customers.
• Additional expectations to include but not limited to: Proficient in maintaining focus during extended periods of sitting and handling multiple tasks in a fast-paced, high-pressure environment; strong verbal and written communication skills, both with virtual and in-person interactions; attentive to details, critical thinker, and a problem-solver; demonstrates empathy and persistence to resolve caller issues completely; comfort and proficiency with digital tools and platforms to enhance productivity and minimize manual efforts.
• Associates in this role will have a structured work schedule with occasional overtime or flexibility based on business needs, including the ability to work from the office as necessary.
• Performs other duties as assigned.

Benefits

• We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees