Patient Financial Care Specialist
About The Position
The Patient Financial Care Specialist serves as the central point of contact for caregivers during the onboarding process, guiding them through the financial and insurance aspects of starting care at Lyra Health. This role ensures families understand their benefit coverage, estimated costs, and payment options, while directing them to their insurance provider for plan-specific details. This role is a great fit if you are empathetic, detail-oriented, and skilled at translating complex information into clear, actionable guidance. We encourage you to apply if the following competencies resonate with you: Customer service excellence, clear communication, problem solving, collaboration, cultural sensitivity, and tech proficiency.
Requirements
- 2+ years of experience in healthcare customer service, patient access, medical billing, or insurance verification (pediatric or behavioral health experience preferred)
- Working knowledge of health insurance terminology, benefit structures, and prior authorization processes
- Strong verbal and written communication skills
- Ability to work independently in a remote environment while managing multiple priorities
- High school diploma or equivalent required; associateâs or bachelorâs degree in healthcare administration, business, or related field preferred
- Full-time resident of the United States
Nice To Haves
- pediatric or behavioral health experience preferred
- associateâs or bachelorâs degree in healthcare administration, business, or related field preferred
Responsibilities
- Serve as the primary financial contact for caregivers during onboarding into behavioral health services
- Review and explain insurance benefit coverage and Lyra Healthâs estimated costs for care in a clear, compassionate manner
- Answer initial financial and insurance-related questions, escalating or redirecting to the familyâs insurance plan for detailed inquiries
- Provide transparent payment information and outline available payment options
- Collaborate with the Care Coordination and Clinical teams to ensure a seamless onboarding experience
- Maintain accurate documentation of all caregiver interactions in Lyra Healthâs systems
- Uphold HIPAA and privacy compliance standards in all communications
Benefits
- Comprehensive healthcare coverage (including medical, dental, vision, FSA/HSA, life and disability insurances)
- Lyra for Lyrians; coaching and therapy services
- Equity in the company through discretionary restricted stock units
- Competitive time off with pay policies including vacation, sick days, and company holidays
- Paid parental leave
- 401K retirement benefits
- Monthly tech allowance
- We like to spread joy throughout the year with well-being perks and activities, surprise swag, regular community celebrationâ¦and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
