Patient Financial Analyst, Revenue Cycle Boca Raton, FT, 8A-4:30P

Baptist Health • Boca Raton, FL

382d • $36,462 - $47,403

About The Position

The position involves validating patient identities to ensure compliance with HIPAA regulations, analyzing patient balances, and assisting with customer concerns in a healthcare call center environment. The role requires effective communication with various departments within Baptist Health South Florida to resolve patient issues and ensure accurate billing and demographic information. The candidate will also handle incoming calls and patient mail, requiring a strong understanding of healthcare terminology and regulations.

Requirements

• High School diploma or equivalent (Cert, GED, Trn, Exper).
• 3 years of customer service experience in a healthcare setting, specifically in a call center environment.
• Knowledge of medical terminology, Revenue Codes, DRG guidelines, ICD9, CPT4, Modifiers & HCPC codes, HIPAA, and statutory regulations.
• Experience with online verifications and familiarity with Avality.
• Proficient in Microsoft systems including Word, Excel, PowerPoint, Access, and Vista Hipath Pro-Center Agile.
• Detail-oriented with strong problem-solving skills.
• Good math, writing, and interpersonal skills.
• Ability to handle difficult callers in a high call volume setting.
• Ability to multi-task and work under pressure to meet deadlines.
• Bilingual proficiency is required.

Responsibilities

• Validate patient's identity to comply with HIPAA Regulations.
• Analyze patient balances and review services billed for accuracy.
• Identify customer concerns and assist with resolution, including follow-up with other departments.
• Answer all incoming calls through the Inter-active Voice Response System from patients and other customers.
• Document all actions taken onto the SMS/Invision System.
• Submit contractual adjustments on accounts as necessary based on Managed Care Contracts.
• Utilize available system resources to resolve patient issues promptly.
• Process, document, and work all incoming patient mail within a 7-10 day window.

Benefits

• Competitive pay range of $17.53 - $22.79 per hour depending on experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 10,001+ employees