Patient Financial Advocate

Staffosaurus•Delray Beach, FL

14d•$45,000 - $65,000•Onsite

About The Position

We are a rapidly growing national substance use disorder treatment provider based in South Florida. Our mission is to restore the lives of all those suffering with substance use disorders. Long term, our aim is to lead the way in ethical standards, successful outcomes, and client-centric care. We have a caring and inviting work environment with ample opportunities for growth during our expansion. Join us as we continue to provide unwavering dedication to our clients, compassion & care for their families and ethical & professional excellence for our staff. Join Our Team We are seeking an organized, detail oriented, and compassionate Patient Financial Advocate to join our team! The Patient Financial Advocate is responsible for reviewing insurance policy coverage and preparing the family and/or patient for all financial responsibilities related to services, collections of outstanding accounts receivable dollars from the existing client patient base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency. An ideal candidate possesses a unique understanding of how to execute the collection and recovery process while maintaining a sensitive yet professional demeanor with our patients.

Requirements

Experience in patient responsibility and collections in a healthcare setting
Experience in the mental health and substance use disorder treatment industry
Bachelor's degree in related field preferred, high school diploma required
Knowledge of CRM and EMR systems (Salesforce and Kipu)
Strong Microsoft Excel skills required
Knowledge of compliance and regulations, including patient privacy
Ability to work independently and take initiative
Organizational skills, communication skills, and attention to detail

Responsibilities

Reviewing open accounts for collection efforts.
Assists admissions in speaking to family regarding insurance and patient resp. questions
Making outbound collection calls in a professional manner while keeping and improving customer relations.
Resolves client-billing problems and rescues accounts receivable delinquency, applying good customer service in a timely manner.
Collect customer payments in accordance with payment due dates and room/board fees based on level of care.
Identify issues attributing to account delinquency and discuss them with management
Provide timely follow-up on payment arrangements.
Mail correspondence to customers to encourage payment of delinquent accounts.
Faxes documents to accounts and follow up.
Research and solve payment discrepancies
Coordinate with DRM and third-party collections agency for severely delinquent accounts