Patient Financial Advocate

Hoskinson Biotechnology • Gillette, WY

12h • Onsite

About The Position

The Patient Financial Advisor plays a vital role in both the patient experience and the financial health of the clinic. This position serves as a trusted resource for patients, helping them understand their financial responsibilities and navigate insurance coverage, billing, and payment options with clarity and confidence.

This is an ideal opportunity for a detail-oriented professional who enjoys combining financial expertise with compassionate, patient-centered service.

Requirements

• High school diploma or equivalent required
• Minimum of 2 years in a healthcare setting
• Experience in patient financial services, billing, insurance verification, or financial counseling strongly preferred
• Strong understanding of medical billing, insurance processes, and reimbursement
• Ability to communicate complex financial information in a clear, patient-friendly manner
• Excellent interpersonal and customer service skills
• Strong problem-solving and negotiation abilities
• High attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Proficiency with EHR and practice management systems

Nice To Haves

• Associate’s degree in Healthcare Administration, Business, Finance, or related field (preferred)
• Medical billing/coding certification such as CPC or COC (preferred)

Responsibilities

• Meet with patients to clearly explain medical bills, charges, and financial responsibilities
• Educate patients on insurance coverage, benefits, deductibles, and out-of-pocket costs
• Develop and manage Patient Responsibility Payment (PRP) plans
• Provide guidance to help patients make informed financial decisions regarding their care
• Verify insurance eligibility and benefits prior to services
• Determine patient financial responsibility including co-pays, co-insurance, and deductibles
• Communicate financial expectations clearly before or at time of service
• Collect payments at time of service or prior to procedures
• Follow up on outstanding balances in a timely and professional manner
• Resolve billing discrepancies in collaboration with patients and internal teams
• Prepare accurate cost estimates for procedures and self-pay patients
• Coordinate with external providers (e.g., surgical facilities, anesthesia) for comprehensive estimates
• Assist patients in planning for upcoming healthcare expenses
• Deliver exceptional, respectful service when discussing sensitive financial matters
• Respond to billing and payment inquiries with clarity and professionalism
• Maintain accurate and compliant financial records in accordance with HIPAA and clinic policies
• Document all financial interactions appropriately

Benefits

• 100% employer-paid health insurance (self-funded)
• 100% employer-paid dental and vision coverage
• 100% employer-paid life insurance and AD&D
• 100% employer-paid short-term and long-term disability
• Employee Assistance Program (EAP)
• 401(k) with up to 6% employer match (vesting begins year one, fully vested by year two)
• Generous paid time off (PTO)
• Paid holidays
• Optional voluntary benefits (life, accident, critical illness, hospital indemnity, ambulance coverage)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees