Patient Financial Advocate

Community Health Network•Indianapolis, IN

63d

About The Position

The Patient Financial Advocate will assist in coordinating and navigating all aspects of Account Services for the Central Billing Office in a manner that ensures a patient focused quality conscious work climate by maintaining a proficient understanding of third-party payer regulations and guidelines, Community Health Network's financial resources and community resources. This position proactively and positively focuses on ensuring the financial clearance process has been completed and met for all applicants by using interpersonal skills, data collection/analysis, ability to assess situations, de-escalate, educate, and assist internal/external customers in developing solutions to achieve excellence in resolution while ensuring financial viability for the network. The primary function of the Patient Financial Advocate is to anticipate patient needs quickly and accurately to present options for resolution decreasing escalations and appeals increasing patient knowledge of all available resources to improve overall satisfaction results for Client Services and Community Health Network.

Requirements

Ability to attentively listen, identify non-verbal cues and effectively communicate both verbally and in writing to all inquiries
Ability to coordinate, prioritize, and complete multiple projects and assignments from start to completion
Ability to communicate effectively with patients, families, staff, and physicians
Strong attention to detail
Ability to use customer service skills to provide an exceptional experience
High School Diploma or GED required
One or more years of experience in a hospital or physician office, and/or revenue cycle with an intermediate working knowledge of billing

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