Patient Financial Advocate

Firstsource Solutions-posted 3 months ago
Part-time • Entry Level
Grand Rapids, MI
5,001-10,000 employees
Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services
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The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress. The position is part-time and offers a great way to gain hands-on experience with plenty of opportunities for growth within the company. The role is located onsite at a medical facility in Grand Rapids, MI, with working hours on Saturday and Sunday from 10 AM to 6:30 PM. Due to the nature of this position and healthcare setting, up-to-date immunizations are required.

  • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
  • Screen those patients that are referred to Firstsource for State, County and/or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identify specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Introduce the patients to Firstsource services and inform them that we will be contacting them on a regular basis about their progress.
  • Provide transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Record all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.
  • Identify out-patient/ER accounts from the census or applicable referral method that are designated as self-pay.
  • Review system for available information for each outpatient account identified as self-pay.
  • Face to face screen patients on site as able. Attempt to reach patient by telephone if unable to screen face to face.
  • Document out-patient/ER accounts when accepted in the hospital system and on-site tracking tool.
  • Conduct outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
  • Perform other duties as assigned or required by client contract.
  • High School Diploma or equivalent required.
  • 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.
  • Medical
  • Vision
  • Dental
  • 401K
  • Paid Time Off
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