Patient Financial Advocate I | Cardiology Clinic

Monument Health Rapid City, SD • Rapid City, SD

398d • $34,112 - $42,640

About The Position

The Patient Financial Advocate I at Monument Health is responsible for managing the financial aspects of patient care within the Revenue Cycle Pre-Arrival process. This role involves assisting patients and families in understanding their medical insurance benefits, creating price estimates, arranging payment plans, and resolving billing issues with third-party payers. The advocate plays a crucial role in ensuring a seamless financial experience for patients, contributing to their overall wellness by promoting financial health.

Requirements

• High School Diploma/GED Equivalent in General Studies required.
• 1+ years of HealthCare Administration or Operations Experience preferred.
• 1+ years Billing/Collections Experience preferred.

Nice To Haves

• Experience in a healthcare setting
• Knowledge of medical billing and coding
• Strong customer service skills

Responsibilities

• Perform and complete workflows of Pre-Arrival patient financial management functions within Revenue Cycle.
• Ensure timely and accurate completion of the Pre-Arrival patient financial management process per policy and guidelines.
• Communicate with patients and families to identify financial, social, and medical requisites for financial management functions.
• Gather relevant information for financial assistance requests and maintain accurate documentation of account transactions.
• Collaborate with patients and internal/external customers to identify long-term funding resources for healthcare services.
• Counsel patients on out-of-pocket liabilities including pre and post-service balances.
• Create accurate cost of care price estimations and distribute them timely according to regulatory requirements.
• Calculate and collect patient financial liability including preservice deposits and co-payments.
• Establish appropriate payment arrangements and accept payments during patient visits.
• Communicate financial clearance status and decisions with patients, families, and clinicians.
• Ensure quality services in self-pay collections according to policies and guidelines.
• Practice safe and secure cash handling per Monument Health policy.
• Understand core business structures and best practices within the industry.
• Communicate effectively regarding financial clearance processes and reimbursement activities.
• Participate in educational and skillset opportunities for personal growth and development.

Benefits

• Supportive work culture
• Medical, Vision and Dental Coverage
• Retirement Plans, Health Savings Account, and Flexible Spending Account
• Instant pay available for qualifying positions
• Paid Time Off Accrual Bank
• Opportunities for growth and advancement
• Tuition assistance/reimbursement
• Excellent pay differentials for evening, night, or weekend shifts
• Flexible scheduling

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees