Patient Financial Advocate Full Time Monday through Friday 8-4:30
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About The Position
The Patient Financial Advocate (PFA) position serves as the hospital's primary contact for all patient billing inquiries, customer service, and financial assistance needs. Acts as a liaison between HRH hospitals patients, providers, and payers for all post-care matters related to account resolution. Provides information regarding hospital billing practices, policies, and patient billing statements. Assists patients in understanding billing statements to ensure swift resolution of outstanding balances. Fulfills the organization's mission of care and service by providing superior customer service to the patient community. This position is also responsible for assisting patients in the process of completing financial assistance applications, educating them about their financial responsibility, and helping them identify a path toward resolving their balances. This role involves communicating with patients both in person and over the phone, and requires a high level of customer service.
