Patient Financial Advocate - Dentistry

Cleveland Clinic

94d

About The Position

Join Cleveland Clinic’s Main Campus where research and surgery are advanced, technology is leading-edge, patient care is world class and caregivers are family. Here, you will work alongside a passionate and dedicated team, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. As a Patient Financial Advocate supporting Dentistry, you will counsel patients and responsible parties on their financial obligations and available payment options. Your efforts can positively impact on the lives of patients and their families in numerous ways, offering a unique opportunity to make a lasting difference in your community and beyond.

Requirements

• High School Diploma/GED and three years of experience in a customer facing role with in-person or phone contact OR Associate’s Degree and two years of experience OR Bachelor’s Degree and one year of experience.

Nice To Haves

• Associate’s or Bachelor’s Degree
• Dental experience
• Strong customer service background
• Insurance background/experience
• Knowledge of procedures and language from a dental office

Responsibilities

• Counsel patients and parties responsible for payment regarding payment responsibilities and options.
• Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance.
• Explain financial responsibilities for services received, payment options and collection procedures to patients and/or parties responsible for payment.
• Contact insurance carriers or other sources and act as an advocate for patients.
• Initiate the process for collecting prepayments due and perform follow-up to ensure maximum collection is achieved.
• Identify and resolve issues related to registration, financial clearance, insurance company authorization requirements, billing, insurance company explanation of benefits, provider-based billing, governmental requirements, HCAP/FAP policies and restrictions, MyAccount and collections.
• Update and correctly document in the appropriate computer system.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED