Patient Financial Advocate Bilingual
About The Position
Do you have a passion for making healthcare accessible for everyone? As a Patient Financial Advocate, you'll be the bridge between patients and the care they need-removing financial obstacles and empowering them with clarity and confidence. In this role, you'll be the go-to expert, guiding patients through insurance options, financial assistance programs, and payment solutions. Whether in clinics, hospitals, emergency departments, or call centers, you'll provide personalized support that truly makes a difference. You'll help patients understand their coverage, estimate costs, and navigate programs like Medicaid, ACA plans, and internal/external financial aid. Beyond that, you'll assist with payment arrangements and deliver compassionate, easy-to-understand education about insurance and billing. If you're detail-driven, empathetic, and thrive in a dynamic, patient-focused environment, this is your chance to create meaningful impact-one conversation at a time. Join us and help transform the financial side of healthcare into a path of possibility.
Requirements
- Demonstrated experience in healthcare revenue cycle, patient access or other customer service role.
- Demonstrates knowledge of the Affordable Care Act, Insurance billing, medical terminology, and reimbursement practices.
- Demonstrated proficiency in interpreting insurance Explanation of Benefits.
- Demonstrated proficiency in computer skills including Microsoft Office applications, electronic health record systems, internet and email
- Demonstrates excellent communication, interpersonal, and problem-solving skills.
- Ability to work independently and collaboratively in a fast-paced and dynamic environment.
- Ability to maintain confidentiality and comply with HIPAA and other regulations.
- Ability to demonstrate compassion, empathy, and respect for patients and their families.
Nice To Haves
- High School Diploma or GED.
- Experience in financial counseling, insurance verification, or collections.
- Experience with Epic
- Bilingual Spanish speaking
Responsibilities
- Provides financial counseling and assistance to patients and their families, explaining their insurance coverage, benefits, and out-of-pocket costs.
- Identifies and facilitates the application of financial assistance programs, such as Medicaid, charity care, or payment plans, for eligible patients.
- Completes and submits appropriate applications to Department of Human Services or MA Site as applicable. Follows up through determination.
- Obtains and verifies insurance information, authorizations, and referrals for scheduled and unscheduled services.
- Reviews and updates patient accounts, ensuring accuracy and completeness of demographic and financial information.
- Follows up with patients, providers, and insurance companies to resolve billing issues and disputes.
- Educates patients on their financial obligations and rights and provide information on billing policies and procedures.
- Documents all financial counseling and assistance activities in the electronic health record system.
- Collaborates with other departments and teams to ensure a positive and seamless patient experience.
Benefits
- We care about your well-being - mind, body, and spirit - which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
- Learn more about our comprehensive benefits package here.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Religious, Grantmaking, Civic, Professional, and Similar Organizations
Education Level
High school or GED
Number of Employees
11-50 employees
