Patient Financial Advisor

The University of Kansas Health System • Westwood, KS

119d

About The Position

The Patient Financial Advisor is responsible for providing financial assistance to all patients and families throughout the health system. Assists patients and families to secure payer sources including insurance coverage, Medicaid/ Medicare and other sources available based on need. Follows the enterprise financial clearance and financial assistance policy and procedures. Maintains productivity, quality and customer service requirements according to department policy and procedure.

Requirements

• High School Graduate or GED.
• Must be able to type 45 wpm.
• 3 or more years of combined experience in financial advising, claims processing, collections, customer service, or revenue cycle positions.

Nice To Haves

• 1 or more years of experience in Epic.
• 1 or more years of experience in CPT-4 and HCPCS coding.
• 1 or more years of experience in Microsoft Word and Excel.

Responsibilities

• Contacts the patient or family by phone or in person to ask them questions about sponsorship linkage.
• Includes health insurance, homeowner’s insurance, workman’s compensation insurance, pre-paid packages, grants, studies, COBRA, VA benefits, Crime Victim, auto insurance, Medicaid or Medicare.
• Complies with Medicare/Medicaid rules and regulations.
• Screens patients with financial needs and assists them in finding payment resolution for their accounts.
• Includes negotiating settlements, insurance, public assistance, payment arrangements, charity or bad debt.
• Updates patient account information and patient demographic information appropriately.
• Reviews the account within 1 business day to assure verification and pre-certification are complete and accurate.
• Determines possible Medicaid or Disability linkage for patients as needed.
• Negotiates settlements or makes payment arrangements.
• Screens for partial or full charity, completing the financial assessment application and obtaining all necessary documents.
• Recommends accounts for collections and ultimately bad debt if the patient is uncooperative.
• Works daily WQS consisting of all unsecured accounts.
• Assists 'walk-in' customers requesting assistance, and customer service calls with questions.
• Processes Care Management Team referrals for Sponsorship.
• Responsible for Point of Service collections and EPIC documentation when applicable.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED