Patient Financial Advisor

Logan Health • Kalispell, MT

76d

About The Position

At Logan Health, we're more than just a healthcare provider—we're a community. Nestled in the heart of Montana, we are committed to delivering exceptional care to our patients while fostering a supportive and collaborative work environment for our team. As a member of Logan Health, you'll be part of a dynamic team that values compassion, innovation, and excellence. We offer opportunities for growth, comprehensive benefits, and a chance to make a meaningful impact in the lives of those we serve. Come join us and experience the Logan Health difference, where your passion meets purpose in a place, you’ll be proud to call home. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence. Join the Patient Financial Advising Team! Location: Logan Health Medical Center – Kalispell, Montana Shift: Day Shift – 8 Hours | Full–Time – 40 Hours.

Requirements

• 1+ years of experience with basic accounting principles and mathematical computations including percentages required.
• Proficient with technology; including proficiency in Microsoft Office Suite, with intermediate knowledge of Microsoft Excel, including data entry, formulas, and basic functions.
• Ability to effectively and clearly convey financial information, concepts, and programs to various audiences.

Nice To Haves

• Prior experience in a healthcare organization working with clinicians, insurance carriers, and government entities.
• Possess an understanding of the confidentiality laws that govern the provider-patient relationship, including but not limited to HIPAA guidelines.
• Excellent verbal and written communication skills.
• Possess the ability to learn other software as needed.
• Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set conflicting priorities.
• Commitment to working in a team environment and maintaining confidentiality.
• Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.

Responsibilities

• Conduct bedside interviews with patients to explain financial responsibilities and document all interactions.
• Process Financial Assistance applications according to policies and guidelines.
• Collect payments at the point of service, set up payment plans, and update the Accounts Receivable system.
• Assist patients with pharmaceutical assistance programs following established procedures.
• Review provider and chemotherapy schedules, monitor insurance claims, and coordinate follow-up with billing.
• Evaluate chemotherapy protocols to determine insurance coverage and patient responsibility.
• Collaborate with clinical staff for pre-authorization or other financial needs impacting scheduled services.
• Meet with patients to address financial questions and coordinate with relevant departments.
• Maintain communication deadlines and work toward team goals.
• Provide a welcoming, caring, and service-oriented patient experience.
• Maintain consistent attendance as scheduled.

What This Job Offers

• Job Type: Full-time
• Number of Employees: 51-100 employees