Patient Financial Advisor

Citizens Health•Colby, KS

2d•Onsite

About The Position

Citizens Health is recruiting a Financial Counselor to work full-time in our Financial Services department. Our Mission: Enhancing the lives of those we serve. About Us: Citizens Health is a community based, private, not-for-profit organization. It is comprised of: Citizens Medical Center - a 25 bed critical access hospital Family Center for Health Care - an outpatient rural health clinic Prairie Senior - a skilled nursing facility Citizens Clubhouse - an onsite childcare center that cares for children 6 weeks to school age for our workforce Citizens Medical Equipment - our durable medical equipment business Palace Drug Store - our outpatient pharmacy We strive to be progressive, dependable and knowledgeable, while providing compassionate, evidence-based care to the residents of northwest Kansas. Location: 100 E College Ave, Colby, Kansas Position Information: Coordinate payment plans for patients, find resources for insurance or other payment sources, assist patients to understand expected costs for upcoming procedures and other financial related activities Days: Monday through Friday Hours: 8am to 5pm Pay Range: dependent upon experience. What you’ll do: Identify problem accounts with payers; investigate and correct errors, follow-up on missing account information, and resolve past-due accounts. Answer inquiries by phone regarding past-due accounts and insurance guidelines; research incorrect addresses for past-due accounts. Contact responsible party to resolve delinquent accounts; prepare payment plans and monitor adherence to plans by responsible party; direct accounts to outside collection agencies when necessary. May contact attorneys, employers, physicians, and others necessary to obtain information for resolution of credit and collection matters. Prepare reports to identify and resolve accounts receivable and referral problems. Post data; verify and perform mathematical computations; maintain files. Compose and type routine correspondence, memos, letters, etc. Complete other duties as assigned per organizational need What you bring to the table: Knowledge of medical terminology Interpersonal/human relations skills Verbal and written communication skills Customer service skills Ability to respond to questions in a tactful and professional manner Ability to make basic numerical calculations Ability to maintain confidentiality Ability to type and operate personal computer Ability to maintain accuracy Ability to interpret accounts and records To be successful within our organization you will need to: Self-starter who takes initiative, is open minded and a team player Maintain a positive attitude with good energy Create a positive, supportive working atmosphere Display integrity and accountability Accept and respond to constructive criticism and suggestions and strives for self-improvement Adhere to organization policies and procedures Arrive at work on time and when scheduled Demonstrate flexibility, initiative and ingenuity in performing job tasks Demonstrate professional conduct and maintains professional appearance Demonstrate behavior that reflects the image of the institution Knowledge of common safety hazards and precautions to establish a safe work environment Available Benefits Medical, dental and vision insurance available Pre-Tax and Roth Contributions Automatic 6% salary deferral upon employment Regular and matching contributions after one-year and 1,000 hours worked Provides Life, Accidental Death and Dismemberment Insurance Full-time coverage - equal to two times employees annual income Part-time coverage - one-time annual income Differential and Certification Pay Eligible employees receive shift, weekend and holiday differential pay Other Benefits Paid time off On-site child care services Funeral leave Health Savings Account Dependent, Medical and Limited Purpose Flexible Spending Accounts The Standard Group Insurance Discounted membership rate for MASA Many More! Citizens Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status or discharge history, or any other characteristic protected by law. I understand that neither the completion of this application nor any other part of my consideration for employment establishes any obligation for CMCI to hire me. If I am hired, I understand that either CMCI or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of CMCI has the authority to make any assurance to the contrary. Citizens Medical Center, Inc. implements a Drug Free Workplace Program. Drug testing is required of applicants in accordance with relevant laws. If you need assistance to complete this application or during any phase of the application, interview, or employment process, please notify the Human Resources Department (785) 460-4842, or visit their office located at 100 E. College Drive in the Annex building. Every reasonable effort will be made to accommodate your needs in a timely manner.

Requirements

Knowledge of medical terminology
Interpersonal/human relations skills
Verbal and written communication skills
Customer service skills
Ability to respond to questions in a tactful and professional manner
Ability to make basic numerical calculations
Ability to maintain confidentiality
Ability to type and operate personal computer
Ability to maintain accuracy
Ability to interpret accounts and records
Self-starter who takes initiative, is open minded and a team player
Maintain a positive attitude with good energy
Create a positive, supportive working atmosphere
Display integrity and accountability
Accept and respond to constructive criticism and suggestions and strives for self-improvement
Adhere to organization policies and procedures
Arrive at work on time and when scheduled
Demonstrate flexibility, initiative and ingenuity in performing job tasks
Demonstrate professional conduct and maintains professional appearance
Demonstrate behavior that reflects the image of the institution
Knowledge of common safety hazards and precautions to establish a safe work environment

Responsibilities

Identify problem accounts with payers; investigate and correct errors, follow-up on missing account information, and resolve past-due accounts.
Answer inquiries by phone regarding past-due accounts and insurance guidelines; research incorrect addresses for past-due accounts.
Contact responsible party to resolve delinquent accounts; prepare payment plans and monitor adherence to plans by responsible party; direct accounts to outside collection agencies when necessary.
May contact attorneys, employers, physicians, and others necessary to obtain information for resolution of credit and collection matters.
Prepare reports to identify and resolve accounts receivable and referral problems.
Post data; verify and perform mathematical computations; maintain files.
Compose and type routine correspondence, memos, letters, etc.
Complete other duties as assigned per organizational need