Patient Financial Advisor II - Simmons Cancer Center
About The Position
With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY Operates with limited oversight and guidance to provide financial counseling and clearance to patients that occur across two or more revenue locations. Work Shift: 7:30am-5:00pm Monday through Friday Candidate must reside in the Dallas/Fort Worth metroplex. This position is a hybrid position, and the schedule will be discussed in full detail as part of the interview process.
Requirements
- High School Diploma or
- Associate's Degree or
- Bachelor's Degree
- 5 years Of financial counselor or equivalent experience with High School Diploma. or
- 3 years Of financial counselor or equivalent experience with Associate's Degree. or
- 1 year Of financial counselor or equivalent experience with Bachelor's degree.
Responsibilities
- Provides complex financial counseling for services that occur across two or more revenue locations.
- Provides training to Financial Wellness Advisor I's and other employees as needed related to financial counseling services.
- Responsible for confirming patient insurance eligibility and providing complex benefits review in support of multiple revenue locations for single visits and extended episodes of care. Reviews benefits to ensure that organization and patient understand the extent of coverage for services. Assists with prior authorization requests when appropriate to expedite access to services.
- Provides combined cost estimates for facility and professional services. Accurately utilizes cost estimate technology to create cost estimates for services and communicates estimated costs to patients and other affected parties.
- Accurately posts payments and creates payment plans for upcoming services and/or outstanding balances.
- Responsible for reviewing account details for patient education and/or correction:
- Reviews balances and communicates to patient and other affected parties about outstanding balances.
- Assists patients in resolving account questions and concerns.
- Correctly identifies and advises patient on options to resolve bad debt balances.
- Advises patient about financial and special entitlement programs (such as charity programs, drug assistance programs, and other patient assistance options).
- Responsible for coordinating and completing financial assistance application for charity care program
- Responsible for understanding the revenue cycle, including all involved parties and appropriate escalation pathways.
- Knowledge of various regulatory agencies: JCAHO, Medicare/Medicaid Laws, State & Federal Laws, Hospital/Departmental Policies.
- Duties performed may include one or more of the following core functions: a) Directly interacting with or caring for patients; b) Directly interacting with or caring for human-subjects research participants; c) Regularly maintaining, modifying, releasing or similarly affecting patient records (including patient financial records); or d) Regularly maintaining, modifying, releasing or similarly affecting human-subjects research records.
- Performs other duties as assigned.
Benefits
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
- Learn more about these and other UTSW employee benefits!
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Educational Services
Number of Employees
5,001-10,000 employees
