Patient Finance Representative

WakeMed • Brentwood, NC

308d

About The Position

The Patient Finance Representative will help patients seamlessly navigate complex billing, financial and insurance workflows. The Patient Finance Representative will accurately perform administrative duties required to work work-queues, provide estimates, confirm insurance, secure authorizations, answer billing questions, provide estimates and collect payment. As a liaison to patients, the community, and healthcare professionals, this position requires excellent interpersonal and communication skills to ensure delivery of the highest quality customer service. The Patient Finance Representative work environment is a professional setting where in-bound and outbound calls to patients, insurance companies and other professional organizations are made. The Patient Financial Representative is a metrics-driven, task-based, self-regulated career focused on assisting patients and families by collecting payments, helping them understand the cost of care and providing financial assistance and payment options and providing support. This role will also assist ancillary providers and vendors.

Requirements

• High School Diploma or Equivalent Required.
• 1 Year Healthcare Experience Required.

Nice To Haves

• Associate's Degree in Business Preferred.

Responsibilities

• Help patients navigate complex billing, financial and insurance workflows.
• Perform administrative duties required to work work-queues.
• Provide estimates and confirm insurance.
• Secure authorizations and answer billing questions.
• Collect payments and provide financial assistance and payment options.
• Make in-bound and outbound calls to patients, insurance companies and other professional organizations.
• Assist ancillary providers and vendors.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED