PATIENT & FAMILY REPRESENTATIVE

South Shore Health • Weymouth, MA

18h • $17 - $23 • Onsite

About The Position

Enhances the South Shore Hospital Emergency Department experience for patients, families and visitors by providing appropriate hospitality and superior customer service while working with the clinical and volunteer staff. Keeps patients and family members informed. Represents the hospital appropriately to all audiences in a way that reflects well on the hospital's reputation and image. Compensation Pay Range: $17.17 - $23.11

Requirements

• Minimum Education - Preferred Equivalent of four (4) years of high school preferred
• Minimum Work Experience Three (3) years relevant experience, preferably in hospital, hospitality or customer service industry.
• Required additional Knowledge and Abilities Excellent oral and written communication skills. Highly developed social skills. Ability to relate well to people of various backgrounds. Ability to work with all levels of the organization. Ability to stay calm and level-headed in difficult situations Excellent judgement Team player
• Customer service experience required.
• Computer experience required
• This position is located in the emergency department.
• This position is Per Diem, must work 4 shifts per month 5p-11p 2 of which must be on the weekend.
• There is also a Holiday Rotation.

Nice To Haves

• Prior experience in health care related position helpful.
• Commitment to promoting continuous quality improvement in the delivery of Service Excellence.

Responsibilities

• Provide Customer Service that exemplifies our Culture of Service Excellence to all who enter the Emergency Department (ED).
• Assist in reuniting ED patients and their families/visitors
• Interact with all to ensure patient & family satisfaction is always first.
• Initiate Chain of Command when issues escalate
• Takes ownership of Emergency Department (ED) lobby
• Interact w/ other disciplines including (but not limited to): Emergency Room Clinical Staff, Pt access, Concierge, Environmental Services, Advocacy, Security, Volunteer Services, Nutrition & Food Services, & Pastoral Care
• Fulfill all administrative tasks related to the PFR position

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED