Full-Time Evening Patient & Family Concierge

University of Pittsburgh Medical Center • Pittsburgh, PA

34d • Onsite

About The Position

Join Our Community! Are you passionate about the patient experience and seeking growth opportunities? UPMC is dedicated to providing each patient with the right care, in the right way, at the right time, every time. Our Patient and Family Concierges are essential partners in that mission, enhancing the patient experience at UPMC with positivity and integrity. Join us as we provide Life Changing Medicine to our community. Position: Full-Time Patient and Family Concierge Department: 3 Main - Acute Care Location: UPMC Passavant Shifts: Monday - Friday (40h/week) Evenings Title and salary are based on education and experience.

Requirements

• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience at all times.
• High School diploma OR active High School/GED program enrollment OR one year of previous job experience required in lieu of HS Diploma/GED.
• Ability to follow written and verbal instructions.

Nice To Haves

• Previous experience in health care or customer service is a plus, but not required

Responsibilities

• Destination Coordinator: Greet and assist hospital guests.
• Provide directions and information.
• Use computers for patient information while respecting confidentiality.
• EVS Associate: Clean assigned areas and remove trash.
• Make beds and ensure cleanliness.
• Report issues to the supervisor.
• Transporter: Safely transport patients and equipment.
• Deliver supplies and record transportation data.
• Report activities to the manager.
• Supply & Equipment Management: Order and organize supplies.
• Maintain inventory and check expiration dates.
• Monitor and stock patient and supply areas.
• Patient Care Support: Respond to call lights and assist patients.
• Round hourly and distribute care plans.
• Perform audits and update bulletin boards.
• Follow mandatory reporting procedures.
• Performs in accordance with system-wide competencies/behaviors.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees