Patient & Family Concierge - Senior- Casual- Emergency Department

University of Pittsburgh Medical Center • Williamsport, PA

79d • $18 - $27

About The Position

The Patient & Family Concierge, Senior is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge, Senior is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge, Senior will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge, Senior may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, supply and equipment management, and administrative support. Above all, the Concierge, Senior will remain focused on patient and guest satisfaction and quality of care from first to last impression.

Requirements

• High School diploma OR one year of previous job experience required in lieu of HS Diploma/GED.
• 6 months of experience as a Patient & Family Concierge or equivalent.
• Demonstrated competency in all responsibilities of Patient & Family Concierge role.
• Ability to follow written and verbal instructions.

Nice To Haves

• Completion of 1 annual contribution from options like hospital/department committee participation or onboarding/precepting of other Experience Concierges.

Responsibilities

• Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients.
• Disseminates patient information to visitors as appropriate while respecting patient confidentiality.
• Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies.
• Issues courtesy parking discounts and free passes when appropriate.
• Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms and public areas.
• Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements.
• Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles.
• Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities.
• Completes department administrative functions, including scheduling patient transports and responding to telephone calls.
• Rounds hourly to ensure all areas of responsibility are met satisfactorily.

Benefits

• Competitive salary range of $18.49-27.76 USD.
• Opportunity to work in a fast-paced environment.
• Chance to make a difference in patient care.

What This Job Offers

• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED