Patient & Family Concierge - 7 West Acute Care Days

University of Pittsburgh Medical Center • Williamsport, PA

109d • $18 - $26

About The Position

The Patient & Family Concierge is responsible for providing generalized, compassionate service and support to patients, families, and visitors during their stay within the hospital. The core goal of the Concierge is to create and deliver a top-notch experience for patients, visitors, and colleagues. The Concierge will serve in a variety of capacities across the hospital based on ever-changing needs. In the course of the day, the Concierge may assist with patient and visitor destination coordination, environmental services, dietary, patient transport throughout the hospital, and supply/equipment management. Above all, the Concierge will remain focused on patient and guest satisfaction and quality of care from first to last impression. Final candidates will be selected for a job title within the career ladder that reflects level of education, experience, and manager discretion at time of offer.

Requirements

• Must have the desire, drive, and compassion needed to provide an exceptional patient and family experience.
• High School diploma or active High School/GED program enrollment or one year of previous job experience required in lieu of HS Diploma/GED.
• Ability to follow written and verbal instructions.

Nice To Haves

• Previous experience in health care or customer service is a plus, but not required.

Responsibilities

• Greets patients and families warmly and positively, providing verbal direction and escort assistance to visitors and patients.
• Disseminates patient information to visitors as appropriate while respecting patient confidentiality.
• Serves as a reference source for visiting hours, general directions, package delivery, and general hospital policies.
• Issues courtesy parking discounts and free passes when appropriate.
• Cleans, removes trash from, empties linen hampers, and organizes all assigned areas, including patient rooms and public areas.
• Assembles and serves meals according to diet orders, menus, and patient or guest specific requirements.
• Transports patients and patient-specific equipment, and lab specimens using prescribed vehicles.
• Retrieves and sets up telehealth carts in patient rooms for scheduled appointments.
• Orders unit specific supplies and equipment, ensuring adequate and appropriate quantities.
• Answers unit phones and transfers to appropriate staff.
• Rounds hourly to ensure all areas of responsibility are met satisfactorily.

Benefits

• Part-Time position with a salary range of $18.00 - $26.85 USD.

What This Job Offers

• Job Type: Part-time
• Industry: Hospitals
• Education Level: High school or GED