Patient & Family Clinical Liaison - FT - Evening

Luminis Health • Lanham, MD

52d • $18 - $30 • Onsite

About The Position

The Patient and Family Clinical Liaison (PFCL) serves as a liaison between patients, families and the healthcare team. The PFCL enhances communication between the healthcare team and patients and their families by interpreting and explaining hospital processes, providing frequent status updates pertaining to the patient’s treatment plan and resolving patient’s problems and concerns. Providing clinical teaching and supervision and directing the most appropriate patient assignments for new and experienced staff.

Requirements

• High school diploma
• 1-3 years’ work experience in a healthcare or hospital setting required.
• Basic computer skills to include data entry and retrieval
• Reads, writes, speaks and comprehends English language; bilingual Spanish preferred
• Ability to work independently and problem solve with minimal direct supervision
• Current licensure by the Maryland State Board of Nursing as a CNA preferred
• Customer service experience within an acute care environment
• CPR/BLS provider
• EKG and phlebotomy skills preferred at hire
• Able to lift patients and patient care equipment up to 35 pounds. Must be able to push, pull and move patients, and patient care equipment. Must be able to bend body downward at waist and be able to kneel. Must have the ability to participate in assisting patients in and out of vehicles and wheelchairs and to push patients in wheelchairs.
• Required to have close visual acuity to perform activities, such as preparing and analyzing data and figures; transcribing; viewing computer terminals; extensive reading.
• Must have sufficient acuity to identify auditory alarms in noisy environments.
• Ability to work in a fast paced work environment with many distractions

Nice To Haves

• 1-3-year work experience in a service industry with direct first line customer contact preferred
• bilingual Spanish preferred
• Current licensure by the Maryland State Board of Nursing as a CNA preferred
• EKG and phlebotomy skills preferred at hire

Responsibilities

• Serves as the designated liaison through which the ED patients and visitors voice their non-clinical problems and concerns
• Contacts waiting room patients regularly and provides updates on status of next steps in treatment
• In conjunction with the clinical staff provides phlebotomy, EKG and other clinical services to facilitate patient flow
• Keeps track of families in the waiting room and brings them to the bedside as appropriate
• Notifies clinical staff immediately if any patient has a change in their VS or if patient complains of worsening pain
• Assists patients and families in understanding the Emergency Departments processes
• Offers patients and family members comfort measures such as a blanket
• Intervenes with patient and/or family complaints as appropriate
• Informs the charge nurse, manager or director of any complaints handled and appropriately escalates complaint if unable to resolve
• Patients that have an extended time in the waiting room must have repeat vital signs done every 2 hours. Repeat vital signs to be entered into the EMR
• Documents patient and/or family contact in the EMR.
• Works closely with the charge nurse and medical staff to facilitate patient flow from the waiting room to the main ED. This includes assisting patients to their assigned room and notifies receiving nurse of patient’s arrival.
• Offers patients and family members comfort measures such as a pillow and blanket. If cleared by the ED MD and/or patients nurse, provide nutrition as appropriate.
• Offers distraction such as books or magazines
• Makes rounds continually to all patients in the treatment area and document in the EMR when appropriate
• Works closely with the charge nurse and review the bed board every two hours to determine patient needs to expedite discharge or admission.
• Works closely with the medical providers to determine patients’ needs to expedite discharge or admission
• At the direction of the charge nurse, assist patients that are waiting for Lyft or Uber

Benefits

• Medical, Dental, and Vision Insurance
• Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
• Paid Time Off
• Tuition Assistance Benefits
• Employee Referral Bonus Program
• Paid Holidays, Disability, and Life/AD&D for full-time employees
• Wellness Programs
• Employee Assistance Programs and more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED