Patient Experience Specialists - $17.50 / hour (Full Time)

Planned Parenthood South Texas • San Antonio, TX

83d

About The Position

The Patient Experience Specialist (PES) facilitates the patients’ process at the health center from their arrival to their departure and ensures that the organization’s commitment to equitable, excellent, non-judgmental care is evident in each patient’s experience. Ensures that medical policies and procedures, protocols, as well as affiliate standards and protocols, are followed. As needed, conducts STI/HIV assessments, patient education, testing and referrals for clients. Refers patients to other community agencies and services, as appropriate. The PES treats all patients in a respectful, compassionate, professional manner, and delivers health care in a way that empowers clients to make informed decisions about their bodies, affirms the decisions they do make, and equips them to build healthy lives and futures.

Requirements

• High school diploma or GED is required.
• 3-5 years customer service experience is highly desired.
• At least one year experience as a Medical Assistant or in a health care position preferred.
• Medical Assistant certification is preferred.

Nice To Haves

• Some college preferred.
• Bilingual in Spanish preferred.
• Phlebotomy skills.
• Fully functional in general computer use, with the demonstrated ability to effectively maintain complete and accurate Electronic Health Records (EHR).
• Sensitive and competent regarding issues of multiculturalism.
• Comfortable with issues of sexual and reproductive health.

Responsibilities

• Greets patients and visitors, on the phone and in person, in a positive, warm, caring, friendly manner to enhance the overall patient experience.
• Documents patient information in the Electronic Health Record (EHR) in a complete, accurate and efficient manner.
• Complies with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the privacy of protected health information (PHI / ePHI).
• Provides clear and easy to understand patient education and responds to queries about health services.
• Conducts pre/post education for patients who request STI/HIV screening, and maintains accurate statistical information while protecting patient identity.
• Performs in-house tests/measurements including but not limited to rapid HIV, urinalysis, hemoglobin, pregnancy tests, flu, strep, venipuncture, blood pressure, height / weight.
• Collects and processes specimens for external laboratory testing in a complete, accurate and efficient manner.
• Runs laboratory controls, documents and takes immediate, appropriate action when discrepancies occur.
• Ensures clerical duties including patient visits, closing charts, workflow dashboard, clinical inbox, consents and patient logs are completed accurately.
• Complies with Class D Pharmacy regulations when receiving, packaging, labeling, documenting and dispensing medications.
• Complies with Daily Cash Management procedures in a complete, accurate and prompt manner.
• Refers patients to other medical and social services agencies as appropriate.
• In coordination with the Clinician, may follow up on abnormal lab results, high risk clients and STD treatment regimens.
• Complies with inventory management procedures by accurately and promptly requesting and receiving supplies.
• Ensures that the health center facility is kept clean, organized and that all supplies and patient literature are adequate.
• Assists the clinician during patient exams, as needed.
• Participates in health center and affiliate initiatives to meet established productivity and revenue cycle goals.
• Adheres to affiliate goals and policies on professionalism, wait times in the health centers and on the phone.
• Performs other duties as assigned.
• Complies with the Workplace and Customer Service Standards.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Disability insurance
• Life insurance
• Paid holidays
• Paid time off
• 401k retirement plan

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees