Patient Experience Specialist

University of Pittsburgh • Pittsburgh, PA

74d

About The Position

The position involves providing administrative support services for patient care, which includes scheduling and confirming a large volume of appointments and surgeries through various communication methods such as telephone, web, email, and in-person. The role requires exceptional patient and customer service skills. Additionally, the individual will act as a liaison for patient records, maintain accurate databases and records, and ensure that all forms and paperwork are completed and correct. The position also involves performing basic financial functions and guiding students in administrative tasks.

Responsibilities

• Schedule and confirm a large volume of appointments and surgeries via telephone, web, email, and in-person.
• Utilize exceptional patient and customer service skills.
• Act as a liaison for patient records.
• Maintain accurate databases and records.
• Ensure all forms and paperwork are completed and correct.
• Perform basic financial functions.
• Guide students in administrative tasks.

What This Job Offers

• Number of Employees: 5,001-10,000 employees