Patient Experience Specialist

South Central Regional Medical Center • Laurel, MS

96d

About The Position

We are seeking a friendly, detail-oriented Entry-Level Medical Desk Clerk to join our healthcare team. This position is responsible for providing administrative support, managing patient flow, and ensuring a smooth and welcoming front desk experience. Ideal candidates are organized, punctual, and have a passion for helping others in a healthcare setting.

Requirements

• Must be able to type 30 wpm
• Ability to read, write and understand verbal and written instructions
• Basic computer skills

Responsibilities

• Greet and check in patients in a professional and courteous manner
• Answer multi-line phones and direct calls appropriately
• Schedule and confirm appointments using electronic medical records (EMR)
• Verify insurance information and collect co-pays or balances
• Enter and update patient information accurately into the system
• Maintain a clean and welcoming front desk and waiting area
• Assist with filing, faxing, scanning, and other clerical tasks as needed
• Ensure patient confidentiality and comply with HIPAA regulations

What This Job Offers

• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees