Patient Experience Specialist II - River Crest Intake

Shannon Medical•San Angelo, TX

20d

About The Position

Under general supervision, the Patient Experience Specialist performs clerical and general office work of moderate difficulty, registers and pre-registers patients, assists patients and guarantors with insurance, ensures that appointment is authorized, assists with account payment questions and collections, and prepares deposits.

Responsibilities

Registers and pre-registers patients
Assists patients and guarantors with insurance
Ensures that appointment is authorized
Assists with account payment questions and collections
Prepares deposits
Ability to make decisions and takes appropriate action based on the information they have.
Recognizes own limitations and consults with the supervisor, manager, or team member when appropriate.
Works efficiently and manages duties to ensure that tasks are completed with accuracy and within the scheduled shift or reasonable amount of time.
Demonstrates accurate, knowledge and skill to carry out job duties.
Follows departmental work policies and procedures.
Speed and consistency of output and time utilization of job duties.
Demonstrates ability to consistently utilize electronic equipment and online computer programs to perform job duties, including electronic documentation, and order entry.
Consistently utilizes and maintains supplies and equipment to minimize lost charges and unnecessary equipment repair-replacement.
Adheres to established policies on privacy and security requirements for compliance with the Health Insurance Portability and Accountability Act (HIPAA), as applicable by Shannon Policy.