MID SHIFT PATIENT EXPERIENCE & SAFETY SPECIALIST- RMC 3RD IMCU (FT)
About The Position
The purpose of the CNA – Mid-Shift Patient Experience & Safety Specialist role is to improve patient satisfaction—particularly responsiveness to patient needs—and decrease patient falls through proactive, purposeful rounding and consistent bedside presence during peak activity hours. This role supports a safe, calm, and responsive care environment by anticipating patient needs and promptly addressing comfort and safety concerns. Essential Duties and Responsibilities: Purposeful Rounding & Proactive Care Perform purposeful rounding at established intervals with focus on: Pain Positioning Personal needs (toileting) Possessions within reach (call light, phone, water) Anticipate patient needs to reduce call light usage and improve responsiveness. Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments. Observe patients closely and promptly report changes in condition or behavior to the RN. Fall Prevention & Safety Monitor patients identified as fall risk and ensure safety interventions are in place. Maintain a safe, clutter-free patient environment. Ensure call lights, personal items, and safety equipment are within reach. Reinforce use of call light and safety precautions with patients and families. Escalate safety concerns immediately to nursing staff. Patient Experience & Daily Care Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate. Provide respectful, patient-centered care that supports dignity and privacy. Respond promptly to patient requests and communicate delays or concerns appropriately. Accurately document care and observations per organizational standards. Team Collaboration Partner with RNs and the interdisciplinary team to support patient care goals. Communicate patient needs, concerns, and observations clearly and in a timely manner. Participate in unit huddles, safety rounds, and handoffs as assigned. Serve as a visible, approachable caregiver during high-volume mid-shift hours. This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.
Requirements
- Current Certified Nursing Assistant (CNA) certification.
- Basic Life Support (BLS) certification.
- Ability to perform required physical tasks related to patient care.
- Strong communication, observation, and interpersonal skills.
Nice To Haves
- Experience in acute care or inpatient settings.
- Familiarity with purposeful rounding, fall prevention, or patient experience initiatives.
Responsibilities
- Perform purposeful rounding at established intervals with focus on pain, positioning, personal needs, and possessions within reach.
- Anticipate patient needs to reduce call light usage and improve responsiveness.
- Provide timely comfort measures such as repositioning assistance, hydration, and environmental adjustments.
- Observe patients closely and promptly report changes in condition or behavior to the RN.
- Monitor patients identified as fall risk and ensure safety interventions are in place.
- Maintain a safe, clutter-free patient environment.
- Ensure call lights, personal items, and safety equipment are within reach.
- Reinforce use of call light and safety precautions with patients and families.
- Escalate safety concerns immediately to nursing staff.
- Assist with activities of daily living (ADLs) such as toileting, hygiene, grooming, feeding, and comfort care as appropriate.
- Provide respectful, patient-centered care that supports dignity and privacy.
- Respond promptly to patient requests and communicate delays or concerns appropriately.
- Accurately document care and observations per organizational standards.
- Partner with RNs and the interdisciplinary team to support patient care goals.
- Communicate patient needs, concerns, and observations clearly and in a timely manner.
- Participate in unit huddles, safety rounds, and handoffs as assigned.
- Serve as a visible, approachable caregiver during high-volume mid-shift hours.
Benefits
- Paid Time Off programs
- Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
- Health Savings and Flexible Spending Accounts for eligible health care and dependent care expenses
- Defined contribution retirement plans with employer match and other financial wellness programs
- Educational Assistance Program
- Paid Leave Hours accrued as you work
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
1,001-5,000 employees
