Patient Experience Representative

Phoebe Putney Health System

78d

About The Position

Acts as liaison between patients, families, visitors, and staff with the goal of enhancing personal service and achieving patient satisfaction. Responsible for communicating with patients, family members, and visitors for non-medical requests, complaints, and compliments. Responsible for escorting or transferring (i.e., Wheelchair assistance) patients to their required destination when necessary, as well as other duties assigned.

Requirements

• High School Diploma or GED (Required)
• 3 or more years of experience in service excellence and (or) healthcare environment (Preferred)

Nice To Haves

• Associate Degree (Preferred)

Responsibilities

• Identifies opportunities for service improvement to provide a great patient/guest experience.
• Establishes dialogue with the patient to obtain information for non-medical requests.
• Acts as a liaison between the patient and hospital staff in Emergency Center waiting areas to ensure needs are met.
• Coordinates with Care Management, transportation, and shelter services for patients.
• Performs daily patient rounds on 50 patients per day.
• Facilitates complaint resolution with clinical staff/physicians, maintaining a log of all concerns.
• Identifies opportunities for service/quality improvement and acts as an intermediary on behalf of the family by facilitating support during crisis situations.
• Assists with Interpreter Phones as needed.
• Interfaces with Security to ensure guests' safety.
• Responsible for inventory & supplies for the Emergency Center waiting area.
• Participates in disaster situations.
• Registers guests upon request.

Benefits

• Opportunity to collaborate with the best colleagues in a friendly, close-knit setting.
• Career advancement opportunities.
• Outstanding benefits.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees